Frequently Asked Questions
Which products are not covered by returns and exchanges?
Panties, silicone products, jewelry, cosmetic products and corsets are not exchanged or returned due to hygiene reasons.
In how many days can I return or exchange the products I purchased?
You can return or exchange your products within 14 days from the date of receipt.
How can I return the products I purchased?
You can return your products by selecting your order on the My Account > My Orders page on Lustway.com
When will my refund take place?
Your refund will be credited to the card you paid for within 1-7 business days, depending on your bank, from the day your refund is approved.